ReaDI-Watch is a human-governed, AI-assisted platform for managing research, development and innovation (RD&I). It brings projects, source documents, updates, reports, reviews and funding evidence into one structured system, giving teams a clear and traceable record of their work.

What problem does ReaDI-Watch solve?

RD&I activity is often spread across meetings, emails, shared drives, project tools, spreadsheets and people's memory. ReaDI-Watch gives R&D leaders and executives a live view across projects, helps technical teams capture progress as work happens, and gives finance teams an organised evidence base for reporting and funding.

Is ReaDI-Watch software or a service?

ReaDI-Watch is a software platform supported by an expert team. The platform structures projects, documentation, reviews and reporting, while guided workflows and the ReaDI Assistant help users turn existing material and short updates into useful records. Expert support is available for onboarding, configuration and embedding the process across your organisation.

How does ReaDI-Watch improve R&D tax credit and grant work?

ReaDI-Watch helps build the technical evidence throughout the year. Approved reports retain their sources, versions, authors, reviewers and approval history, so finance teams and advisers can see how each statement is supported. Financial evidence can be added through uploaded records or manually entered totals, with native time and cost capture planned as a later capability.

Will this create more admin for engineers and project teams?

ReaDI-Watch is designed to fit around how technical teams already work. Users can add short updates, notes and source documents, then use guided conversations to fill any gaps. The ReaDI Assistant can structure drafts from selected evidence, while unsupported content is flagged and each section remains under human review.

Do you replace our accountant or tax adviser?

Your accountant, tax adviser or grant consultant can continue to handle eligibility, calculations and filing. ReaDI-Watch strengthens the underlying record they rely on by providing structured project information, source traceability, approved reports and supporting evidence, reducing the effort needed to reconstruct the work later.

ReaDI is a structured platform, supported by an expert team, that helps R&D-intensive organisations capture, document and fund their Research, Development and Innovation (RD&I) activity. It keeps the work organised, defensible and ready for reporting, funding and decision-making, instead of leaving it scattered across people’s memories, inboxes and spreadsheets.

Is ReaDI software, or a service?

Both. The platform provides a structured environment, while our team can help define projects, maintain momentum and support reporting where needed. You get a managed system with expert support, as well as access to the software.

Do we need a formal R&D department to benefit from this?

No. Many organisations we work with do not have a formal R&D function. The work can sit across engineering, product, operations and quality. ReaDI helps when your team is solving technical problems but cannot easily show what was tried, what worked and why.

What actually changes after we start using ReaDI?

RD&I becomes more structured and easier to manage. Projects are framed clearly from the outset, documentation is captured as the work happens and leadership gains better visibility. This reduces the need to reconstruct technical activity at year-end.

Does our team need to change how they already work?

The aim is to make capturing your team’s work feel like a natural part of the process, without adding a separate administrative burden. ReaDI works alongside your existing tools and workflows, so engineers do not have to adopt a completely different way of working.

Will the AI just invent content, or make up things that could hurt us in an audit?

The AI is designed to work only from the evidence you provide. Each claim in a generated report must be supported by a source and linked to a citation. Where evidence is limited, the system can produce a draft, mark it as low confidence and show what information is missing.

Who actually reviews and approves what the AI writes?

Your team does. Reports are generated section by section, and each section requires human review and approval before the process continues. The AI cannot approve, publish or change content on its own. A person must sign off before anything becomes part of the official record.

Can the AI change or overwrite something we've already approved?

No. Once a section is approved, it is locked. Where an update is needed later, the system creates a new linked entry instead of changing the original record. This preserves a clear history of what was known and approved at each point in time.

Is our data and IP actually secure?

ReaDI stores, processes and runs AI inference within the EU. Each customer’s data is separated from every other customer’s data at database level through technical controls. Information is not shared across client organisations by default.

Does our data train the AI models, or get exposed to other companies through them?

No. We use AI models under enterprise agreements that exclude customer data from model training, so your IP remains yours. The AI also does not receive your organisation’s full knowledge base in one request. Documents are divided into permission-controlled sections, and the system retrieves only the information relevant to the task and the user’s access rights. This limits exposure, supports faster responses and keeps sensitive material scoped to the people and projects authorised to use it.

Does the AI replace the judgment of our engineers, scientists, or finance team?

No. The AI can structure, draft and organise information, but it does not decide whether work qualifies as R&D, make commercial decisions or resolve scientific or technological uncertainty. Those decisions remain with your team and advisers.

Is this just a chatbot, or does it actually understand our projects?

It is built specifically for RD&I work and is grounded in documents and reports your team has approved. Its responses draw from your organisation’s validated knowledge, which makes them more relevant than generic answers. As your approved record grows, the assistant has more reliable context to work from.

Can we see where the AI's answers actually come from?

Yes. Generated statements link back to the relevant source document and section, including the page where available. You can review the original evidence at any time and verify how the answer was produced.

How does this actually help us make better R&D decisions, not just document them?

ReaDI makes your team’s accumulated knowledge searchable and reusable. Information from project setup, progress updates and final reviews becomes part of a shared record. When a similar technical problem appears later, teams can see what has already been tested and what was learned before deciding what to do next.

How does this help us stop losing knowledge when people leave or change roles?

Important learning from experiments, decisions, setbacks and breakthroughs can remain in individual people’s heads. ReaDI turns that knowledge into a structured, searchable organisational record, so it stays available when someone changes role or leaves.

Does this give leadership better visibility across all our R&D projects?

Yes, at project level. The Projects Hub provides one view of current and archived projects, their documentation and their progress. A dedicated portfolio-level strategic view for senior leadership is on the roadmap. At present, visibility comes through the consolidated project view.

Will this slow our engineering team down or add to their admin burden?

It is designed to reduce administrative work. Uploading a document adds it to the knowledge base without requiring a formal report each time. When a full report is needed, the workflow uses information already provided and asks only for details required to fill clear gaps.

How does this reduce the coordination burden for whoever owns R&D internally (Head of Engineering, R&D Manager, etc.)?

Project status, documentation and reporting are kept in one central system. This reduces the need to chase updates across email, spreadsheets and separate tools, while making coordination between engineering, finance and leadership more efficient.

Do we need to replace our existing tools (Jira, SharePoint, etc.) to use this?

No. ReaDI is designed to work alongside the tools you already use. It does not replace project management platforms such as Jira or Redmine. Its focus is capturing and structuring RD&I knowledge that those systems may not be designed to hold.

Does this help us avoid repeating problems we've already solved?

Yes. ReaDI makes accumulated RD&I knowledge searchable, so teams can review what has already been tried before beginning new work. This can speed up delivery, reduce duplicated effort and help the organisation retain the value of previous learning.

Does ReaDI only reflect what our own team already knows, or does it help us do R&D better in general?

Both. The assistant can use your organisation’s approved knowledge and a separate curated Content Library containing RD&I methods and good practice developed through work with customers across sectors. This can help teams structure projects, capture evidence and manage RD&I more effectively. The system keeps these sources distinct, so users can see whether guidance comes from their own record or the broader library.

Does ReaDI-Watch decide whether our R&D qualifies for tax credits?

No. The platform helps your team examine the questions that tax authorities and advisers are likely to ask, including the scientific or technological uncertainty involved, the work carried out to resolve it and why standard practice was insufficient. Your team and qualified advisers make the final assessment, subject to the relevant tax authority.

Do we need to be claiming or planning to claim R&D tax credits to get value from ReaDI?

No. ReaDI is designed first as an R&D management system that helps organisations capture, structure and use the knowledge their teams create. It can improve visibility, reduce knowledge loss and support faster decision-making even where no tax credit claim is planned. Funding can become an additional benefit once the documentation is in place. Some organisations may also discover qualifying activity that had not previously been recognised or structured.

Can we use this if our documentation is already a mess, or only going forward?

Both. ReaDI supports retrospective documentation and can help you reconstruct and organise work that has already taken place. Its value grows further when information is captured as the work happens, reducing the need for year-end reconstruction.

Does this replace our accountant or tax advisor?

No. ReaDI supports your accountant or tax adviser by producing structured, well-evidenced documentation that can make a claim easier to prepare and review. Their professional judgement and relationship with the tax authority remain essential.

Does the platform track our team's time and costs?

Yes. ReaDI provides flexible ways to capture time and cost against R&D activity. You can import existing timesheets or spreadsheet exports, enter figures manually or record them as work progresses. The information is organised against the relevant projects and work packages, so financial evidence sits alongside the supporting technical documentation.

How is this different from the usual once-a-year scramble with a consultant?

The traditional approach can involve reconstructing activity retrospectively under deadline pressure and relying on what people remember. ReaDI supports ongoing capture of reasoning and evidence, so much of the work is already complete when a claim or report is due.

Terms of Service

These Terms (“Agreement”) govern your use of ReaDI-Watch’s website at https://readi-watch.com, (the “Site”) and ReaDI-Watch’s Research, Development and Innovation Platform at https://app.readi-watch.com. Except where specifically noted below, all references to the Platform include the Site as well. ReaDI-Watch’s Privacy Policy and Data Management Policy are incorporated by reference into these Terms and details how we collect, use, and protect information.

1. Parties

You (“your”), as the individual accessing the Site and/or Platform.

“The Company”, which expression shall where the context so admits or requires include its subsidiaries, affiliates and holding company. Given that the Platform is intended as a Business to Business offering, this Agreement anticipates that you are a member of said Company and By accessing or using the Platform, you represent and warrant that you have the legal right to do so and have the power to enter into a binding contract with us – either for yourself or on behalf of the Company on whose behalf you are using the Platform. YOU ARE REQUIRED TO AFFIRMATIVELY ACCEPT THESE TERMS WHEN INITIALLY SIGNING UP TO ACCESS THE PLATFORM.

ReaDI-Watch Ltd., at Curtlestown, Enniskerry, Wicklow, hereafter referred to as “The Service Provider”.

2. Services

The Service Provider is engaged in the business of offering access to a cloud-based web-application (“The Platform”). This Agreement contemplates only the usage of the Site and the Platform offer as-is, and makes no guarantees or representations as to the provision or availability of any other service that may be provided by Service Provider as an ancillary benefit to its clients.

You do not need to pay to access the Site, but the Platform is only available with a paid plan (a “Subscription”). Prevailing subscription levels, features, and pricing are available at https://readi-watch.com/pricing-cards, or in a supplemental agreement made with ReaDI-Watch.

Fees for Subscriptions (“Subscription Fees”) are due within 30 days for each billing period, with the initial payment due 30 days after adding a Subscription to your Account (the “Subscription Start Date”). All Subscription Fees and other payments or credits related to your Account will be made in accordance with the charges and billing terms in effect when such payment is due or funds are received. We may change our fees and billing practices at any time, either by posting Otnotice of such change on the Site or notifying you within the Platform, provided that any pre-paid fees for Services not yet completed will not be affected by such change.

Subscriptions will automatically renew at the rates then in effect until cancelled by contacting us. If we do not receive payment within thirty (30) days of the date such payment was due or we may terminate your Subscription.

The Company agrees that The Service Provider cannot accept liability for the results of an R&D Tax Credit (SR&ED), Grant Funding or other audit or appeal.

The Service Provider uses Stripe for some payment services. By paying for a Subscription, The Company agrees to be bound by Stripe’s Privacy Policy: https://stripe.com/us/privacy/ and authorises The Service Provider and Stripe to share any information and payment instructions you provide with your Payment Provider and any other Third Party Service provider(s) solely required to complete your transactions.

3. Termination

Any of the Parties may terminate this Agreement: on 30 days’ written notice to the other, provided that where a Service Agreement has a remaining term exceeding 30 days at the time notice is given, termination shall take effect upon the expiry of that Service Agreement’s term unless otherwise agreed in writing by the Parties; or in the event of a material breach by such other party of any of the provisions of this Agreement, on 10 days’ written notice to the other, unless (at the discretion of the non-breaching party) such breach is remedied (if capable of remedy) within the period of this notice.

The Company shall be entitled to terminate this Agreement on immediate written notice to The Service Provider if The Service Provider shall at any time be guilty of dishonesty or incompetence or any misconduct or wilful neglect in the performance of the Services. Upon termination of this Agreement, any active Subscriptions will terminate, save that any Service Agreement with a fixed term that extends beyond the date of termination shall continue until its natural expiry, at which point it shall not be renewed.

4. Use & License

With respect to the Platform, You and The Company will not: except to the extent such rights cannot be validly waived by law, disassemble, decompile, reverse-engineer, copy, translate or make derivative works, transmit any content or data that is unlawful or infringes any intellectual property rights, or circumvent or endanger its operation or security.

5. Other Provisions

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ireland, without reference to the choice of law provisions thereof. This Agreement will be fully dealt with using the English language.

Severability: If any term or provision of this Agreement is held to be illegal or unenforceable, the validity of the remainder of this Agreement shall not be affected.

Force Majeure: The Service Provider shall not be deemed to be in default under this Agreement as long as its failure to perform any of its obligations hereunder is occasioned solely by fire, labour disturbance, acts of civil or military authorities, or any similar cause not known to The Service Provider at the time of execution hereof and beyond The Service Provider’s reasonable control.

Assignment: Neither this Agreement, nor any interest hereunder shall be assignable by either party without the prior written consent of the other party. Notwithstanding the foregoing, The Service Provider may assign this Agreement to its parent, subsidiary or affiliate company. The Service Provider shall also have the right to assign this Agreement in case of a sale of the relevant business of The Service Provider to a third party taking over such business.

Updates: We may change these Terms at any time. When we do so, we will make a new copy of the Terms available on this page and will also inform you through the Platform, as applicable. Any changes to the Terms will be effective immediately for new users and five (5) days after notice of such changes is posted on the Site for existing users.

Data Processing Addendum: The parties acknowledge and agree that, to the extent that the provision of the services under these Terms involves the processing of “personal data” as defined by the General Data Protection Regulation 2016/679 (“EU GDPR”) or the EU GDPR as it forms part of the law of the United Kingdom (“UK GDPR”), the terms of the Data Processing Addendum (as updated from time to time) shall apply. Download our signable DPA here, and send it to dbyrne@readi-watch.com for signature.

Contact: You may contact us using any of the methods below.

Privacy Policy

ReaDI-Watch Ltd. operates www.readi-watch.com (the "site") and app.readi-watch.com (the “platform”). This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of the site and platform.

The scope of this Privacy and Cookie policy is solely personal information. The companion Data Management Policy expands on this policy, and covers non-personal information (e.g. Company data) as well as operational processes.

We use your personal information only for providing and improving the site and platform. By using the site, you agree to the collection and use of information in accordance with this policy.

How We Collect Your Information

Information You Provide

While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name and email address ("personal information").

Information Collected by Technology

Like many site operators, we collect information that your browser sends whenever you visit our site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

We use third party analytics services (“Analytics Services”) to help analyse how users use the Platform. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis, and we use this information to improve the Platform. By using the Platform, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. See our Subprocessors list for a full list of Analytics Services we utilise.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them).

We use exclusively third party cookies, which are served by service providers on the Platform, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.

The Platform uses the following types of Cookies for the purposes set out below.

a. Essential Cookies. These Cookies are essential to provide you with services available through our Services and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Services and help the content of the pages you request load quickly. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
b. Functionality Cookies. These Cookies allow our Services to remember choices you make when you use our Services, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of Services which you can customise. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Services.
c. Analytics and Performance Cookies. These Cookies are used to collect information about traffic to Services and how users use our Services. It includes the number of visitors to our Services, the websites that referred them to our Services, the pages they visited on our Services, what time of day they visited our Services, whether they have visited our Services before, and other similar information. We use this information to help operate our Services more efficiently, to gather demographic information and to monitor the level of activity on our Services.

Disabling Cookies. You can typically remove or reject Cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept Cookies until you change your settings. Further information about Cookies, including how to see what Cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.uk.

How We Use Your Information

We may use your personal information to contact you with newsletters, marketing or promotional materials and other information.

We also use your personal information to deliver the Platform; respond to requests that you make; and as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others; and as described in the Section entitled “HOW WE MAY SHARE YOUR INFORMATION” below.

How We Share Your Information

With Third Parties designated by you. We may share your personal data with third parties where you have provided your consent to do so.

With Third Parties. We may share your personal data with third party service providers (“Subprocessors”) to provide you with the Platform, to conduct quality assurance testing, to facilitate creation of accounts, to provide technical support, to conduct data analysis, to process payments, to provide information technology and related infrastructure provision, customer service, email delivery, and/or to provide other services. These Subprocessors are only permitted to use your personal data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data. A full list of our subprocessors is available on our website.

As Required by Law. We may access, preserve, and disclose your personal data, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:

comply with legal process, such as a court order or subpoena;
enforce this Policy or our Terms of Service;
respond to claims that any content violates the rights of third parties;
respond to law enforcement;
investigate and prevent unauthorised transactions or other illegal activities; or
protect our or others’ rights, property, or personal safety.

Security of Your Information

We seek to use reasonable organisational, technical and administrative measures to protect personal data within our organisation, which are further detailed in our Data Management Policy. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details in the Section entitled “CONTACT.”

Retention

We will only retain your personal data as long as reasonably required for you to use the Platform unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

International Data Transfer

Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us and other third parties outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the Platform, you agree to this transfer, storing or processing.

Your Rights

The following rights may be available to you:

Opt-out. You may contact us anytime to request to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of Sensitive Personal Data; (iv) any new processing of your personal data that we may carry out beyond the original purpose, where we have requested your consent prior to such processing; or (v) the transfer of your personal data outside the EEA, where we rely on your consent for such transfer. Please note that your use of some of the Platform may be ineffective or unavailable upon opt-out.
Access. You may request to access the information we hold about you at any time via your account page or by contacting us directly.
Amend. You can also contact us to request to update or correct any inaccuracies in your personal data.
Move. You may contact us to request that we move your data to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

If you wish to exercise any of these rights, please contact us using the details in Section entitled “Contact” below. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to request to enforce. We may deny your request where permitted by applicable law. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

Complaints

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us using the information in the section entitled “Contact”. We will reply to your complaint as soon as we can and in any event, within 45 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us when signing up for the Platform, or by placing a prominent notice on our website.

Data Management

ReaDI-Watch Ltd. operates www.readi-watch.com (the "site") and app.readi-watch.com (the “platform”). This page informs you of our policies regarding the collection, use and disclosure of data we obtain through operating the Site and Platform.

For our policy specifically related to Personal Information (which is subject to particular regulatory requirements), see our Privacy and Cookie policy. This Data Management policy relates to all types of data collected through usage of the Site and Platform. As the primary users of ReaDI-Watch’s Site and Platform are businesses, this policy refers to a Company or a User as a “Client”.

Types of Data Collected

In addition to the Personal Information described in the Privacy Policy, the Site and Platform collect “Company Data” to provide you with RD&I automation and management services on our site and platform. This can specifically include:

R&D and Innovation project data
R&D and Innovation staff time-logs, activities, email addresses & work experience data
Company R&D and Innovation strategy data

Who Owns This Data

User Accounts

Logical segmentation is used to ensure customers can only access their own data or data they are specifically authorised to access. A “standard” user account is assigned to one and only one Client account, and is granted access to that Client’s data. A “partner” user account has access to data for their assigned Client, as well as any Clients they are identified as being the “parent” of. ReaDI-Watch staff have access to all Clients and their data.

Data Classification & Obfuscation

By default, ReaDI-Watch classifies all data provided by our customers as secure by default. ReaDI-Watch refers to clients using code names to add obfuscation.

Vendor & Staff Management

All ReaDI-Watch staff (employees and service providers) have signed confidentiality agreements with ReaDI-Watch Ltd. Where necessary, signed Non-Disclosure Agreements are in place.

All data subprocessors (see the list on the ReaDi-Watch website) have agreements in place that are commercially standard, and offer at least as strong or better data protection than ReaDI-Watch’s own policy.

Software Development Lifecycle

In the software development lifecycle, ReaDI-Watch has implemented a peer review process for all changes prior to release. A checklist is completed prior to every release to catch vulnerabilities in real time.

Strong Authentication

ReaDI-Watch has implemented a strong Password policy. The policy includes two-factor authentication linked to the email address of the User account. Credentials should not be shared between users. Internally, ReaDI-Watch employees are mandated to use two-factor authentication when available, and password management tools.

Training

All ReaDI-Watch employees receive training around their job duties and the security obligations inherent in those roles.

Audit Logs

ReaDI-Watch have implemented basic auditing features for usage which retains a log of the User login & latest usage time. Also, we have implemented an activity logging functionality where all project data and activity are recorded for each user; namely creation, update and deletion of project artefacts & documents – this is accessible by each user within each R&D project on ReaDI-Watch©.

Encryption

All data sent across public networks uses standard HTTPS/TLS encryption.

Data Backups & Availability

ReaDI-Watch relies on service providers to provide data backup and availability, and believes their services to be commercially reasonable.

Internal Process Audits

ReaDI-Watch conducts an audit at least annually that includes identifying and prioritising security, privacy, legal, and business continuity risks, as well as a review of our business processes and governance, conducted by company executives representing legal, IT security, IT operations and business continuity planning concerns.

Data Transfer & Deletion upon Termination of Client Agreement

Clients can download their data using self-service features of the platform. When a Client deletes their account, all data is immediately and irrecoverably deleted from the ReaDI-Watch systems, except data which is necessary to support legal or compliance requirements.

Subprocessors

ReaDI-Watch uses certain Subprocessors to assist it in providing the Site and Platform as described in the Terms of Service. ReaDI-Watch may share your Personal Data and Company Data with Subprocessors to provide you with the Site and Platform, to conduct quality assurance testing, to facilitate creation of accounts, to provide technical support, to conduct data analysis, to process payments, to provide information technology and related infrastructure provision, customer service, email delivery, to conduct A/B testing, usage analytics, and reporting, and/or to provide other services. Certain Subprocessors may also process your Personal Data and Company Data using artificial intelligence and machine learning technologies, including for the purposes of generating insights, summarising content, and producing outputs based on data you provide or that is collected through your use of the Platform. Where such AI processing occurs, it is subject to the same restrictions on use and security obligations as all other subprocessing activities described herein. These Subprocessors are only permitted to use your Personal Data and Company Data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your Personal Data and Company Data.

Bubble (software framework & hosting; United States)
Google suite (email & file storage; United States)
Anthropic (AI language model services; United States)
Calendly (meeting scheduling; United States)
Discord (operational monitoring; United States & Globally)
HubSpot (customer support; Global)
MailerSend (transactional email; United States & Globally)
Matomo (analytics service; EU & New Zealand)
OpenAI (AI language model services; United States)
Stripe (payment services; Globally)
Tactiq (meeting transcription, summarisation & AI note-taking services; United States & Globally)

How We Share Your Information

With Third Parties designated by you. We may share your personal data with third parties where you have provided your consent to do so.

With Third Parties. We may share your personal data with third party service providers (“Subprocessors”) to provide you with the Platform, to conduct quality assurance testing, to facilitate creation of accounts, to provide technical support, to conduct data analysis, to process payments, to provide information technology and related infrastructure provision, customer service, email delivery, and/or to provide other services. These Subprocessors are only permitted to use your personal data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your personal data. A full list of our subprocessors is available on our website.

As Required by Law. We may access, preserve, and disclose your personal data, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:

comply with legal process, such as a court order or subpoena;
enforce this Policy or our Terms of Service;
respond to claims that any content violates the rights of third parties;
respond to law enforcement;
investigate and prevent unauthorised transactions or other illegal activities; or
protect our or others’ rights, property, or personal safety.

Security of Your Information

We seek to use reasonable organisational, technical and administrative measures to protect personal data within our organisation, which are further detailed in our Data Management Policy. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details in the Section entitled “CONTACT.”

Retention

We will only retain your personal data as long as reasonably required for you to use the Platform unless a longer retention period is required or permitted by law (for example, for regulatory purposes).

International Data Transfer

Your information, including personal data that we collect from you, may be transferred to, stored at and processed by us and other third parties outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the Platform, you agree to this transfer, storing or processing.

Your Rights

The following rights may be available to you:

Opt-out. You may contact us anytime to request to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of Sensitive Personal Data; (iv) any new processing of your personal data that we may carry out beyond the original purpose, where we have requested your consent prior to such processing; or (v) the transfer of your personal data outside the EEA, where we rely on your consent for such transfer. Please note that your use of some of the Platform may be ineffective or unavailable upon opt-out.
Access. You may request to access the information we hold about you at any time via your account page or by contacting us directly.
Amend. You can also contact us to request to update or correct any inaccuracies in your personal data.
Move. You may contact us to request that we move your data to other service providers as you wish.
Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.

If you wish to exercise any of these rights, please contact us using the details in Section entitled “Contact” below. In your request, please make clear: (i) what personal data is concerned; and (ii) which of the above rights you would like to request to enforce. We may deny your request where permitted by applicable law. For your protection, we may only implement requests with respect to the personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.

Complaints

We are committed to resolve any complaints about our collection or use of your personal data. If you would like to make a complaint regarding this Policy or our practices in relation to your personal data, please contact us using the information in the section entitled “Contact”. We will reply to your complaint as soon as we can and in any event, within 45 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.

Changes To This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us when signing up for the Platform, or by placing a prominent notice on our website.

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Our Approach to AI

Last updated June 2026

AI is central to what we build and how we work. This page explains what we use it for, what principles govern its use, and what that means for your data. This statement is reviewed annually and updated whenever we make material changes to the AI tools we use or the principles that govern them.

Our Position

We have spent years working with companies and applied research centres on R&D across multiple industries and jurisdictions. Along this journey, we see the same two problems appear everywhere, regardless of sector or scale:

Organisations struggle to define, measure and manage their R&D consistently. There are few common standards, shared frameworks, and common language for what R&D actually is in an industrial and applied context.
The difficulty in defining, measuring and managing R&D creates a deep struggle to capture new R&D knowledge generated within the organisation. The experimental journey, the decisions taken, the knowledge generated, tends to remain tacitly in people’s memory. It tends to not be recorded in a form that can be reused, built upon, or defended.

ReaDI-Watch addresses both of these problems. It provides the framework that has been missing, a structured way to define, govern, and capture R&D as it happens. AI is transformative in making that practical. It makes rigorous, real-time knowledge capture fast enough and natural enough that it actually gets done. But it does not replace human judgement. The decisions, the validation, the authority over what gets recorded, these remain with the people doing the work. That is how we have designed it, and that is what makes the output trustworthy.

Five Principles for AI

Every AI design and development decision for the ReaDI platform is guided by five principles. They apply equally to how we deliver services to clients today and to how the platform itself is built.

1. Human governance — AI assists, humans decide.

AI sequences tasks, structures outputs, and surfaces knowledge. It does not make decisions on your behalf, resolve uncertainty independently, or overwrite records without instruction. Authority remains with the user at all times. Nothing the AI generates becomes part of your knowledge base until a named person has reviewed and approved it.

2. Temporal integrity — the record cannot be rewritten.

Approved records are immutable. Once content is sealed, its substance, sources, contributor attribution, and approval timestamps are locked and cannot be modified — not by users, not by administrators, not by the AI. Later understanding is captured through new records linked to their predecessors, not by revising earlier ones. This creates a development narrative that is authentic and defensible over time.

3. Progressive validation — only approved knowledge becomes the foundation for future outputs.

The platform builds knowledge progressively. Each approved record draws on validated records before it and becomes the basis for what comes next. Unapproved or weakly supported content is flagged and cannot propagate through the system. Accuracy compounds over time rather than errors compounding.

4. Constrained autonomy — agents support progression but do not independently determine outcomes.

When the AI encounters uncertainty or incomplete information it has three permitted behaviours: proceed where sufficient information exists, flag what is uncertain or weakly supported, and ask targeted questions to resolve material gaps. It does not fill gaps with assumptions or present inferred content as factual. Users can always see what the AI is confident about and what it is not.

5. Transparency — users always understand what the AI is drawing from and how confident it is.

Before any AI-assisted session begins, users see exactly which source material has been selected and can adjust it. During generation, each output carries a confidence indicator showing how closely it is grounded in that source material. Where confidence is low, the flag identifies what is weakly supported and why. Every override decision is recorded permanently.

AI in Our Work

AI is already part of how we deliver services to clients today — in research, analysis, knowledge structuring, and documentation. The same five principles apply to our service delivery as to the platform itself.

When a ReaDI-Watch team member uses AI to support a client engagement, the output is reviewed, validated, and approved by a qualified person before the client sees it. The AI accelerates the work. The human is responsible for it.

We also use AI internally for operational tasks including drafting communications, summarising research, and preparing meeting notes. The same rules apply: review before use, no client data without a documented basis, no unapproved tools. When we use AI transcription on calls, we tell you at the start of the session. You can decline, and we will accommodate that.

The AI Tools We Use

Provider	What we use it for	Location
Anthropic (Claude)	AI language model powering the ReaDI platform; internal drafting and analysis	United States
OpenAI	Supplementary AI language model capability	United States
Tactiq	Meeting transcription and summarisation	United States

All three providers are listed as Subprocessors in our Privacy Policy. Each operates under enterprise agreements that include explicit commitments against using your data to train their models.

Your Data

When you use the ReaDI platform, your data is processed by AI to help generate reports and surface knowledge. That processing happens within the architecture described above: permission-bounded, human-reviewed, and never used to train models.

We apply the following rules without exception:

Your data is processed only to deliver the service you have asked for.
It is not shared with other organisations or used to inform outputs for other clients.
It does not leave the ReaDI infrastructure except through scoped prompts sent to our AI providers, which are subject to their enterprise data protection commitments.
Sensitive financial data — including salary information, cost structures, and funding projections — is accessible only to users with explicit permission. That boundary applies to the AI as well.

Applicable Laws and Regulations

ReaDI-Watch operates across multiple jurisdictions and designs its AI use to comply with the data protection and AI governance frameworks applicable in those environments.

General Data Protection Regulation (GDPR) — EU/EEA

Where ReaDI-Watch processes personal data on behalf of EU or EEA-based clients or their employees, we act as a data processor under GDPR. Our clients act as data controllers. The lawful basis for processing is the performance of a contract (Article 6(1)(b)) and, where applicable, legitimate interests (Article 6(1)(f)). Data subject rights — including access, rectification, and erasure — are governed by the terms of our Data Processing Agreement and Privacy Policy.

PIPEDA and Law 25 — Canada

For Canadian clients and engagements, ReaDI-Watch operates in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level, and Québec’s Law 25 where applicable. Our data handling practices are designed to meet the requirements of both.

EU AI Act

The EU AI Act is now in force with obligations coming into effect on a phased timeline through 2027. ReaDI-Watch is monitoring its applicability to our platform and service delivery. The constrained autonomy model at the core of ReaDI — which requires human review and approval before any AI-generated content enters a client’s knowledge base — is designed to align with the transparency and human oversight principles the Act requires. We will update this section as regulatory guidance matures.

For full details of how personal and company data is collected, stored, protected, and subject to individual rights, see our Privacy Policy and Data Processing Agreement at readi-watch.com/privacy.

Enterprise and Sovereign Deployments

For larger organisations with specific data residency, sovereignty, or regulatory requirements, the ReaDI platform is designed to accommodate deployment models that go beyond our standard configuration. Depending on your organisation’s requirements, we can explore:

Private cloud deployments where your data is processed on dedicated infrastructure rather than shared endpoints.
Self-hosted open source models deployed entirely within your own infrastructure, where no data crosses your organisational boundary at any point.
Hybrid arrangements where the knowledge base and retrieval layer sit inside your environment and AI processing is handled through a private, contracted endpoint.

If this applies to your organisation, get in touch to discuss what is possible.

Questions

If you have questions about how we use AI, how your data is processed, or what protections apply to your organisation, we are happy to discuss it directly. Contact us at: dbyrne@readi-watch.com.

Terms of Service

1. Parties

2. Services

3. Termination

4. Use & License

5. Other Provisions

Privacy Policy

How We Collect Your Information

Information You Provide

Information Collected by Technology

Cookies

How We Use Your Information

How We Share Your Information

Security of Your Information

Retention

International Data Transfer

Your Rights

Complaints

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Data Management

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Vendor & Staff Management

Software Development Lifecycle

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Data Backups & Availability

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Data Transfer & Deletion upon Termination of Client Agreement

Subprocessors

How We Share Your Information

Security of Your Information

Retention

International Data Transfer

Your Rights

Complaints

Changes To This Privacy Policy

Our Approach to AI

Our Position

Five Principles for AI

1. Human governance — AI assists, humans decide.

2. Temporal integrity — the record cannot be rewritten.

3. Progressive validation — only approved knowledge becomes the foundation for future outputs.

4. Constrained autonomy — agents support progression but do not independently determine outcomes.

5. Transparency — users always understand what the AI is drawing from and how confident it is.

AI in Our Work

The AI Tools We Use

Your Data

Applicable Laws and Regulations

General Data Protection Regulation (GDPR) — EU/EEA

PIPEDA and Law 25 — Canada

EU AI Act

Enterprise and Sovereign Deployments

Questions

Frequently asked questions

Still have questions?